Customer satisfaction

The annual airline quality ratings, according to the University of Nebraska at Omaha Aviation Institute and the W. Frank Barton School of Business at Wichita State University. The ratings are based on 15 elements considered important to consumers.

1. JetBlue Airways

2. Alaska Airlines

3. Southwest Airlines

4. America West

5. US Airways

6. Northwest Airlines

7. Continental Airlines

8. AirTran

9. United Airlines

10. ATA

11. American Airlines

12. Delta Air Lines

13. American Eagle

14. Atlantic Southeast

Associated Press

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