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The Baltimore Sun

Membership - Frequently Asked Questions

Digital Subscription FAQs

Q: What can I access on the Baltimore Sun's website?

A:  On BaltimoreSun.com, there are three levels of participation:

1. Guests: Readers not logged in to a free Baltimore Sun account or paid subscription have access to:

  • Many breaking news items,
  • many high school sports items,
  • death notices,
  • content from our community news publications,
  • wire service content,
  • letters to the editor,
  • other select news and feature content,
  • any content accessed directly from social media, along with
  • 3 Premium* content items every 30 days.

 

2. Registered Guests: Readers logged in to a free Baltimore Sun account have access to:

  • Everything Guests have access to, but 5 Premium* content items every 30 days instead of 3.

 

 >> Get a free Baltimore Sun account

3. Members: Readers logged in to a Baltimore Sun account that has been linked with a digital subscription or with a seven-day print subscription have access to:

 

>> Get a digital subscription

>> Get a seven-day print subscription

>>  Link a seven-day print subscription with a BaltimoreSun.com account     

>> Link a Baltimore Sun account with a digital subscription (If you purchased your digital subscription since mid-February 2014, your subscription was linked with a Baltimore Sun account as part of the sign-up process) 

*Premium content includes Baltimore Sun investigations, exclusive photo galleries, video, local college and pro sports, many columns and blogs and more.

Q: Why can’t I access the story I’m trying to read?

A: Guests (readers not logged in to a free Baltimore Sun account or paid subscription) who try to view more than three Premium content items on BaltimoreSun.com in a 30-day period are asked to sign up for or log in to a free account or paid subscription.

Registered Guests (readers logged in to a free Baltimore Sun account) receive five Premium content items every 30 days. Registered Guests who try to view more than five Premium stories on a site in a 30-day period are asked to link their Baltimore Sun account with a digital subscription or seven-day print subscription.

Q: How are Premium stories and features designated?

A: These stories and features are designated on section pages by a blue plus icon next to the headline.

Q: What if I'm a newspaper subscriber?

A: If you are a seven-day newspaper subscriber, you have unlimited access to BaltimoreSun.com, including Premium content, at no additional cost. All you need to do is connect your print and online accounts here. If you subscribe to the Baltimore Sun print edition for fewer than seven days, you may be eligible for a discounted digital subscription. Click here to connect your print and online accounts, and verify your digital access rate.

Q: How can I get the Digital Edition replica of the print newspaper?

A: The Digital Edition is included with all digital and print subscriptions. Once you sign up for a subscription, your Digital Edition account will be set up within 48 hours. Digital Edition subscribers can receive daily emails containing a link to the latest Digital Edition by logging in at subscribe.baltsun.com, selecting "My Profile" and checking the box for "Receive daily Digital Replica notifications."

Q: I subscribe to an eReader (Kindle or Nook) version of the Sun.  Am I eligible for unlimited digital access at no additional cost?

A: Not at this time.

Q: As a digital subscriber or seven-day print subscriber, do I have unlimited access to Baltimore Sun content across devices?

A: Yes, you have full access to BaltimoreSun.com, which supports smartphones and tablets; the Baltimore Sun Digital Edition, a replica of the printed newspaper which includes a mobile version; and The Sun’s iOS and Android news apps.

Q: Can I share my access with other members of my family/household?

A: Yes! You may link up to five email addresses to your account.  To do so, first log out if you are already logged in under another email address. Then, go to the log-in page here and underneath the “First time to this site?” enter and verify the new email address you would like to connect to the account. From here, you will go through a process of setting up your account for the new email address. You may do this up to five times, each time starting at the log-in page and going through the account set up process. You will need to log out each time before registering a new email address.

Q: Do you have any group, corporate or educational discounts?
A: Not at this time.

Q: Where can I give you my feedback regarding digital subscriptions?
A: Use our convenient comment form here.

Q: If I have a free Baltimore Sun account, does each photo in a Premium content photo gallery count as a Premium item?

A: No, each photo in a Premium content gallery will not count. Each gallery in its entirety with all of its photos is counted as one item.

Q: If I have a free Baltimore Sun account, how do I know when I reached my Premium content item limit?

A: You will receive a pop-up message letting you know you have reached your allowance of Premium items.

Q: If I have a free Baltimore Sun account, do page views on the same Premium article count toward my Premium limit? What about Premium stories I'm rereading?

A: A Premium item that is broken into multiple pages will count only once, as will visiting a Premium story you've already read within the 30-day period.

Q: Will I still be able to access BaltimoreSun.com stories through Facebook, Twitter, and other social media?

A: Yes. In addition, all content accessed via links on social media sites is open and doesn't require a digital subscription. We encourage all our users to share Sun links with their friends and followers, and thank you for doing so. 

Q: Can I make and read comments without becoming a digital subscriber?

A: Engaging in commenting is an important part of the BaltimoreSun.com community. You don't need to sign in to read comments. However, to comment on a story, you need to sign up for a free Baltimore Sun account and be signed into your account.

Q: What about my newsletters?

A: You may continue to register for and receive our email newsletters without signing up for a paid subscription.  

Q: How can I change the email address associated with my account?

A: Subscribers currently do not have the ability to change the email address associated with their main account. However, you can link up to four additional email log-ins to the account associated with your subscription. Go to the log-in page here and underneath the "First time to this site?" enter and verify the new email address you would like to connect to the account. From here, you will go through a process of setting up your account for the new email address. You may do this up to five times, each time starting at the log-in page and going through the account set up process. You will need to log out each time before registering a new email address.

Q: How do I make changes to my account or get additional account assistance?

A: Click or tap on the silhouette of a person's head and shoulders in the top right of BaltimoreSun.com page, then click or tap "Account" or "Newsletters". If the silhouette is not visible, first click or tap the hamburger icon (three horizontal lines) in the upper left, then hover over or tap "Account" and click or tap "Account" or "Newsletters".

Q: Why do you require cookies for registration?

A: We require cookies to enable social sign-on (for example using your Facebook or Google account to sign on to our sites), to keep you signed into our sites and to share information among our applications, which provides you with a more personalized experience.

Q: What is your cancellation and refund policy?

A: You may cancel at any time by calling Customer Service at 1-888-539-1280. Upon cancellation, your subscription will stop at the end of the pay-through date. 

Q: How do I sign in?

A: You can sign in to your digital access account on BaltimoreSun.com by clicking or tapping "Log in" in the top right of a BaltimoreSun.com page. If "Log in" is not visbile, click or tap the hamburger icon (three horizontal lines) in the upper left, then click or tap "Log in". 

Q: What should I do if I get a message telling me: "I am already logged in?"

A: You can log into up to five devices at a time. If you exceed that limit, you will need to log out of a device before you can add another one.

Q: What should I do if I get a message saying, "I am registered using a particular social media provider such as Facebook or Google?"

A: To sign in, you will need to click on the button for the social media provider you originally used to register with the site. If you prefer otherwise, please choose another email address to register or please call us at 888-539-1280 to detach the link. Please understand that this process may take up to 24 hours.

Q: When I sign in using a social provider such as Facebook or Google, do I have to share additional information?

A: If you don't wish to provide access to your information, sign in using an email address that is not associated with a socail media account.

Q: What can I do if I asked for my password to be emailed to me, but did not receive it?

A: Please check your deleted items and junk email to make sure the email was not caught in your spam filter.

Q: My question is not answered here; how can I get more information?

A: We're sorry your question wasn't answered and look forward to hearing from you. Please email your question to sundigital@baltsun.com or call Customer Service at 888-539-1280.

Copyright © 2015, The Baltimore Sun
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